Frequently Asked Questions
Got a question? You might find the answer here.
Unsure or Have a Question?
We've gathered a collection of Frequently Asked Questions which we encourage you to look through and hopefully find your answer. If this is not the case, please do contact us.
Adoption
How much does it cost to adopt an animal?
Our adoption fees start at $495 for canines, and $225 for felines. We reserve the right to increase these prices from time to time so it is best to Contact us for the latest pricing.
Why are your animals so expensive?
Our adoption fees contribute to the medical and general wellbeing cost of each animal, along with any additional vet work an animal may require. The adoption fees are very reasonable when considering the cost of desexing, microchipping, worming, etc. In the end, it is less expensive to adopt a rescue with all their vet work up to date.
What is included in the adoption price?
The adoption fee includes up-to-date vaccinations, microchipping, desexing (when of the appropriate age), flea, tick, and intestinal worming treatment, and all of our dogs are on heartworm prevention.
When are your adoption days?
Our Adoption Days are held on regular dates from 9am - 1pm at Petstock and Pet Barn stores across Townsville.
Follow our Facebook page for confirmed dates.
Can you only adopt animals on the Adoption Days?
No. If you find an animal you are interested in adopting, please send an enquiry through our website at www.angelpawsinc.com.au/forms and the Coordinator or Foster Carer will contact you within 72 hours.
What is the process to meet foster animals?
After you've completed an enquiry form, the Coordinator or Foster Carer will arrange a time with you for a no obligation meet. If you decide you would like to go through with the adoption process, simply fill out an adoption application form here: www.angelpawsinc.com.au/forms
What are your payment options?
We are a non-cash facility. Our payment options include bank transfer, Eftpos, or you can visit an ANZ Branch to make payment directly into our account.
Does Angel-Paws have a return policy if the adoption doesn't work out?
We will try to assist in helping to settle your new addition and provide recommendations for trainers. However, if there is no other option, we will, of course, endeavour to take back our adopted animals.
I have adopted a young animal that has not been desexed, how is this organised?
To benefit the animal's physical development while growing in their family home, desexing is done from 4 to 6 months of age. If you have adopted a puppy or kitten, we will contact you when they are ready for desexing to arrange their compulsory appointment at one of our vet clinics. The cost of the desexing procedure has been included in the adoption fee and will not incur any further charges to you.
Can I adopt one of your animals if I don't live in Townsville?
We do many non-local and interstate adoptions. Simply send an enquiry through the website at www.angelpawsinc.com.au/forms and our Coordinators will be in contact and can send you details of the process. If you would like to continue with adoption, the animal's Foster Carer will be in touch and can send you photos, videos, etc. if you are unable to meet in person. You will need to arrange your own transportation of the animal. We are of course, happy to meet yourself or a representative from an animal transport company to hand over the animal.
Can I bring my dog to meet a rescue I am considering adopting?
Absolutely. You can bring your dog when meeting the animal or we can arrange a playdate on neutral territory. We request that you let the Foster Carer know prior to your meet and greet so they can make appropriate arrangements to ensure neither animal is overwhelmed, and have the best chance of a successful meeting.
What happens to your animals if they don't get adopted?
We always endeavour to find our animals their perfect forever home, however long it takes. Our animals can stay in our care from a week to over a year before they get adopted.
Do you have in-home 'trials' for your animals?
Trials can take place at the Coordinator’s discretion for our adult dogs or cats who have behavioural issues, or who may need that extra time to settle in. We try to limit the number of trials as it is not fair on the animal to be moved around often. Please send an enquiry through our Forms page to discuss the option of a trial.
Can I place an animal on hold?
If you would like to adopt an animal, however, are not in the position to take them home right away, (e.g. moving house, getting real estate approval, or have a holiday planned in the next few days) we recommend contacting us. Depending on the situation, the animal, and the number of adoption enquiries we have for that animal, we can potentially hold them for you at the discretion of the Coordinators. In order to hold an animal, we will require full payment of the adoption fee.
Do you have waiting lists for certain breeds?
No. We don’t have the resources to keep and update a waiting list for certain breeds. We recommend keeping an eye on our Facebook page or website. Please note that we can get 20+ enquiries for the one animal, especially for purebred animals or small dogs. We will endeavour to get back to you as soon as possible.
Do you have hypoallergenic animals?
Not specifically. We understand that it is tough for families who have members that are allergic to cats/dogs. We recommend consulting with your doctor to see if there are any medications which will help with the symptoms. Some people can be allergic to an animal’s fur, saliva, dander, or their flea and tick control, etc. Do some research on breeds of cats or dogs who are hypoallergenic, and keep an eye on our Facebook page or website.
Are your animals desexed?
Yes, all of our animals are desexed if deemed appropriate by our veterinary team. If they are not desexed at the time of adoption, their desexing will be arranged with their new families when they are between 4 to 6 months old.
Are your animals microchipped and vaccinated?
Yes, all of our animals are microchipped, have up-to-date vaccinations, are flea, tick, and worm treated, and dogs are on heartworm prevention. However, depending on the age of the animal, you may have to arrange the second and third vaccinations at your own cost.
Fostering
What does it mean to 'Foster' an animal?
To foster an animal means to temporarily welcome them into your home with the goal of nurturing and looking after them until a forever home is found.
How do I become a Foster Carer?
There are certain requirements to be met for you to become a Foster Carer, though generally these are the normal requirements to being a responsible pet owner i.e. Be able to provide a safe, escape proof home / yard with adequate shelter and access to clean water and food; Teach basic obedience and manners, make time for vet visits, and provide adequate attention and exercise. If you believe you are suited to being a Foster Carer, complete and submit the Foster Carer Application on our Forms page.
Do I have to pay for anything for my Foster Animal?
No, Angel-Paws will supply appropriate bedding, equipment, and food for your Foster Animal, as well as paying any vet bills. However, you are welcome to provide special treats, toys, or bedding for your Foster Animal/s if you have the means to.
What if I want to adopt my Foster Animal?
If you do want to adopt your foster animal, please let your Coordinator know as soon as possible so we are not advertising an animal that is possibly already adopted.
Do I get a choice of what animal/s I foster?
Yes, to a degree. You can specify whether you prefer large / small dogs, puppies, kittens, whelping mothers, neonates or older animals. Our Coordinators will help match the right animal to the Foster Carer.
How long will I have my Foster Animal for?
It varies. Some animals may only require a week or two in care while others require long-term care.
Is it a problem that I have children?
No. Many of our Foster Carers have children and it can be beneficial for our rescues to become accustomed to kids.
Is it a problem that I have my own animals?
No. However, you will need to ensure your animals are up to date with their vaccinations, intestinal worming and flea control treatments. Dogs should also be on heartworm preventative treatment. Your animals need to be well mannered, sociable, and likely to accept a new animal into their home environment.
Do I need to live in Townsville to be a Foster Carer?
Yes, due to logistics and animal management we do require our Foster Carers live in Townsville.
Volunteering
Do you need Volunteers?
Angel-Paws Inc. is supported by a dedicated team of staff and volunteers working together to care for animals and find them suitable homes. No matter what your skill, we always welcome new volunteers who are motivated and able to work independently or within a group of others.
How do I become a Volunteer?
If you would like to volunteer with Angel-Paws Inc. please complete the Volunteer Application Form on our website. Our Volunteer Team will be in touch within 72 hours.
What positions are available for Volunteers?
What do Volunteers do?
Does Angel Paws have insurance that covers Volunteers?
How many hours am I expected to Volunteer to be on the team?
Do Volunteers have a uniform?
Donations
What donation items are required, and where can we drop off?
Items such as good quality kitten / puppy food, adult dog and cat food, Di-Vetelact Formula, and Malaseb Medicated Wash can be donated at various locations across Townsville (see our locations here), or at our facility located at 156 Southwood Road in Stuart.
General
How long do you take to respond to an email?
We have a number of Volunteers monitoring our email accounts meaning you should hear back within 48 hours. Alternatively, you can send a message through our Facebook page.
How do I report an animal cruelty or neglect case?
RSPCA Queensland takes care of all cruelty, neglect, and abandonment complaints of companion and farm animals, as well as reports of wildlife injuries. If an animal is seriously injured, ill or trapped and requires URGENT attention, please contact the RSPCA Qld Cruelty Hotline 1300 ANIMAL (1300 264 625) or 1300 852 188 from (7am to 7pm). After hours emergencies should be reported using 000.
If the case is not urgent, complete and submit an online Cruelty form which can be found on the RSPCA Qld website or, email them directly on animalwelfarecomplaints@rspcaqld.org.au
I found a stray animal, what do I do?
If you have found a stray animal, you should take it to your nearest vet for a microchip scan. From there, the vet will be able to contact either the owners or the animal shelter.
What do I do if I have lost my pet?
If you have lost your pet, please contact your local Council, and post a picture of your dog/cat on local lost and found Facebook groups. You can also print out flyers and do letter box drops in your neighbourhood.
How do I surrender my animal to Angel-Paws?
Complete an Animal Surrender Application form on our website Forms page. Please note that a surrender fee may be applicable.
Once your form has been completed and submitted, the appropriate Coordinator will be in touch as soon as possible when a position is available in our foster care program. Please be aware, completing a surrender form does not guarantee your animal a position in our foster program as we are often operating at 100% capacity.
Where is your shelter?
Angel-Paws' shelter is located at 156 Southwood Road in Stuart, though we try to keep as many animals as possible in Foster Homes. This ensures our animals get the comforts of living in a home environment, and we can identify any behavioural problems and socialise them with other animals and children.
What are your opening hours?
Our office at 156 Southwood Road, Stuart is open weekdays from 9.30am to 2pm. We are open on weekends and public holidays by appointment only.
Angel-Paws can be contacted anytime through our Facebook page, www.facebook.com/angelpawsincnq, or via our website.
Alternatively, you can email Angel-Paws directly at info@angelpawsinc.com.au.
Can you come to my workplace/school and bring some puppies?
We love engaging with the community and, as part of our Paws For A Cause Program, can attend your workplace/school to help educate on the importance of animal care and responsible pet ownership.
Information about Paws For A Cause visits can be requested through our Contact Us Form. You will then be provided with pricing and any requirements for the visit.
Do you temporarily look after cats and dogs for the public when they are not in the position to do so?
In the first instance, we recommend contacting Boarding Kennels or Pet Sitters around Townsville who may be able to assist with your situation.
If this proves unsuccessful, Angel-Paws can assist with boarding of cats and dogs where their owners have been affected by specific circumstances such as homelessness, natural disasters, and domestic violence. Please email to info@angelpawsinc.com.au to enquire about this service.
