Angel-Paws Policies
Browse Angel-Paws Refund and Privacy Policy
Refund Policy
ABN: 63 659 369 970
Donations
Due to the nature of charity donations, refunds are given at the discretion of our management. Please make sure that the amount you enter is the amount you wish to give. In the event of an incorrect amount being entered, or if the donation is made accidently or there is an extremely unusual circumstance, please contact us. We will review the request and respond. We will refund if there was a system error with the donation processing. If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded and destroyed.
Events and Tickets
The following terms and conditions will help all patrons to enjoy the event that tickets have been purchased for. Tickets entitle the holder to attend the event at the date, time and location stated on the front of the ticket and/or selected at the time of purchase through official sales channels. By purchasing a ticket the buyer and/or the holder agrees to the following:
1.
It is the responsibility of the buyer to ensure that all details are correct at the time of purchase especially the event name, date, time, and location. The ticket may not be exchanged, refunded or returned except in accordance with Australian Consumer Law.
2.
Tickets purchased from third party resale sites may not gain you entry to an event, as we cannot guarantee that the ticket/s will be valid.
3.
The right is reserved to vary advertised program and to add, withdraw or substitute artists and content as necessary.
4.
The right of admission is reserved including where entry is delayed for late arrivals, refused or where a customer is asked to leave the premises.
5.
Food and alcohol not purchased at the venue will be refused entry.
6.
The recording of an event using any device is prohibited unless otherwise advised.
7.
The above terms and conditions are consistent with Australian Consumer Law. The right is reserved to vary these terms and conditions and updates may be made available via www.angelpawsinc.com.au/refund-policy
8.
Ticket prices are correct at time of quotation or publication but are subject to change at the discretion of Angel-Paws Inc. Single ticket prices may be dynamically adjusted, without notice, dependent upon market demand.
9.
Advertised prices are valid for today only and subject to change without notice.
Merchandise
If you are not satisfied with your product or would like a different size, we are happy to exchange it for a new one or refund your purchase price. This is in addition to your rights under Australian Consumer Law. Please contact us to arrange a refund/exchange.
Pets
Angel-Paws Inc. offers a 7-day cooling off period on the adoption of our animals. If an adopted animal is returned during this period the adoption fee will be refunded less a $35 adminstration fee.
The Cattery
There are no refunds for early holiday returns, however a credit may be applied.
Privacy Policy
ABN: 63 659 369 970
Overview
Privacy is very important to us at Angel-Paws Inc. We respect your rights to privacy and are careful with dealing with your personal information, such as your name, address, telephone number, and email address. We collect personal information about you so that we can communicate with you about what is happening within our organisation, and keep you advised of the great work that our organisation is doing. We may also need to use your information to keep our records up to date or to answer any questions that you have or respond to any complaint made by you.
How is your personal information used?
The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.
We may also use your personal information in other ways. This may include using your personal information to advise you of news and events if you have subscribed to our mailing list, or to contact you again if you have donated or volunteered previously.
We may disclose your personal information to our employees and volunteers so that they can perform the jobs they need to do to keep our organisation running.
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you, but we will not sell your information to anyone for direct marketing purposes.
You may request access to any personal information we hold about you at any time by Contacting Us. If you believe that your privacy has been breached, please contact us and provide details of the incident so that we can investigate it.
We do not send information to you other than for the main purpose for which we have collected your personal details.
We do not provide your details to other organisations for any purpose.
Access to your personal information
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).
If you require access to your personal information, please email us.
If you need to update your information (eg. if you change your address), please email us so we can make the change.
More information
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at www.privacy.gov.au.