Refund Policy

ABN: 63 659 369 970

Donations

Due to the nature of charity donations, refunds are given at the discretion of our management. Please make sure that the amount you enter is the amount you wish to give. In the event of an incorrect amount being entered, or if the donation is made accidently or there is an extremely unusual circumstance, please email us. We will review the request and respond. We will refund if there was a system error with the donation processing. If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded and destroyed.

Events and Tickets

The following terms and conditions will help all patrons to enjoy the event that tickets have been purchased for. Tickets entitle the holder to attend the event at the date, time and location stated on the front of the ticket and/or selected at the time of purchase through official sales channels. By purchasing a ticket the buyer and/or the holder agrees to the following:

1. It is the responsibility of the buyer to ensure that all details are correct at the time of purchase especially the event name, date, time, and location. The ticket may not be exchanged, refunded or returned except in accordance with Australian Consumer Law.
2. Tickets purchased from third party resale sites may not gain you entry to an event, as we cannot guarantee that the ticket/s will be valid.
3. The right is reserved to vary advertised program and to add, withdraw or substitute artists and content as necessary.
4. The right of admission is reserved including where entry is delayed for late arrivals, refused or where a customer is asked to leave the premises.
5. Food and alcohol not purchased at the venue will be refused entry.
6. The recording of an event using any device is prohibited unless otherwise advised.
7. The above terms and conditions are consistent with Australian Consumer Law. The right is reserved to vary these terms and conditions and updates may be made available via www.angelpawsinc.com.au/refund-policy
8. Ticket prices are correct at time of quotation or publication but are subject to change at the discretion of Angel-Paws Inc. Single ticket prices may be dynamically adjusted, without notice, dependent upon market demand.
9. Advertised prices are valid for today only and subject to change without notice.

Merchandise

If you are not satisfied with your product or would like a different size, we are happy to exchange it for a new one or refund your purchase price. This is in addition to your rights under Australian Consumer Law. Please contact us to arrange a refund/exchange.

Pets

Angel-Paws Inc. offers a 7-day cooling off period on the adoption of our animals. If an adopted animal is returned during this period the adoption fee will be refunded less a $35 adminstration fee.  

The Cattery

There are no refunds for early holiday returns, however a credit may be applied.